Connector

Goal

TOPdesk is a leading IT Service Management (ITSM) solution that helps streamline ITIL processes, manage incidents and improve an organization’s overall efficiency.

 IT management and security

Managing IT services and processes effectively and efficiently is crucial to ensure that the IT department functions well and meets the needs of end users within an organization. With the IA-OA-Connector TOPdesk connector, organizations benefit from more efficient and effective management of their IT environment, saving time and costs and improving overall services.
How IA-OA-Connector integrates with TOPdesk

IA-OA-Connector works with TOPdesk to automate manual procedures in the user lifecycle management process. TOPdesk can be integrated with IA-OA-Connector as a target connector. By processing every change to linked source systems, IA-OA-Connector ensures that users’ identity information, assets and access remain up to date. IA-OA-Connector supports various processes related to the user lifecycle management process such as:

Create and update personal cards

When a new employee is hired, IA-OA-Connector automatically creates a user account and a personal card in TOPdesk. Any changes to personal data, such as telephone number or address details, can also be adjusted automatically.

Automate ticket and change management

Thanks to the direct link between TOPdesk and IA-OA-Connector, you can automate common tickets and changes, such as resource management (issuing company resources), password management (password reset) or access management (granting authorizations). In the event of changes, this is done on the basis of a TOPdesk template. Because IA-OA-Connector links with various sources and systems, IA-OA-Connector can automatically create incidents in TOPdesk, process changes in the network and then close the tickets. All these actions are also logged for reporting and auditing. It is also possible to link optional activities to changes and make them visible in the planner.

The exchange of data between IA-OA-Connector and TOPdesk takes place via the TOPdesk API. The data exchange can be adapted to the specific needs of an organization to ensure optimal cooperation between the two systems.
IA-OA-Connector for TOPdesk helps you with

 Time and cost efficiency: A skilled service desk employee no longer has to manually keep data up to date and can focus on projects where his expertise actually provides added value.
 Insight into the 'footprint' of applications: IA-OA-Connector gives you insight into the actual use of software within your organization. This way, managers have insight into the IT costs of their department or team.
 Watertight audits: Procedures are automatically followed and all user and authorization-related activities are logged, so you never miss a step and you always meet applicable compliance requirements.
 Improved service: Your internal customers will be helped faster and in the right way. They can log in immediately, automatically have the correct rights and a standard request is processed in no time!

Link TOPdesk with source and target systems via IA-OA-Connector

IA-OA-Connector makes it possible to connect TOPdesk with various source and target systems, which contributes to increased automation and effective collaboration between multiple applications. Some examples of common integrations are:

 AFAS – TOPdesk connection: Improve collaboration between HR and IT by connecting TOPdesk to AFAS. For example, IA-OA-Connector can automatically create a personal card and generate change requests upon commencement of employment, resulting in a smooth and efficient process.
 TOPdesk – (Azure) Active Directory connection: Enhance security and user experience by keeping TOPdesk and Active Directory in sync for Single Sign-on (SSO). This increases productivity, improves security and simplifies the management of user accounts and authorizations.

The IA-OA-Connector TOPdesk connector is a valuable addition for organizations that use TOPdesk as their IT Service Management platform. By automating key processes such as user lifecycle management, ticket and change management and resource management, organizations can save time and costs and improve their overall service delivery.

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